My Store
It sells on its online store and on Mercado Libre, takes payments with Mercado Pago, keeps its stock in its management system and its customers in a CRM.
A day at My Store
- Before opening, yesterday's payments are reconciled with the sales. If something does not add up, a notice is left for the manager.
- Two sales came in on Mercado Libre. The chief of staff hands them to inventory, which reserves the goods in the management system.
- A customer asks on WhatsApp for a refund of ARS 180,000. Since it is over ARS 100,000, it waits for the manager, who gets a notice on their phone and approves it, and the customer gets the money back.
- The seasonal campaign is put together with the 3,000 customers in the CRM, each with their last purchase. At five, the campaign writes to them on WhatsApp.
The manager's assistant
The same platform that runs the business is the assistant of the person who runs it.
- At closing time, the manager asks their assistant: “remind me to call the supplier on Thursday at ten”. On Thursday at ten, the reminder shows up in the chat.